Returns Policy

• • Products must not have been worn/used
  • Original tags need to be attached to the items
  • Proof of purchase will be required to show they purchased from NRLJERSEYHEAVEN
  • Returns only accepted within 30 days of purchase. In cases
  • If the return is for a wrong size or no longer want the product, the customer is required to pay for the return postage.
    • If they wish to do an exchange of size the customer also needs to provide a pre-paid Australia Post satchel to be able to return the exchanged product back to them or postage fees will be applied.
    • If product is damaged or faulty upon the customer receiving it, or the wrong product is sent out, we would be required to provide a returns label for the customer to use to return the product to us. We would then need to inspect the product before providing a refund or exchange to ensure that the item is a manufacturing defect and not damaged due to misuse.
    • A member of our customer service team will contact the customer when goods are returned to resolve.

• Customers need to return items via post, return address will be provided,.

Delivery:

Depending on stock availability, all orders leave our Store within 24/48 hours of receiving the order. We do ask that you allow up to 2 weeks for delivery, but in most cases orders are delivered within Australia in the space of 2-5 working days.

If there is stock availability issue on certain products in your order, you will be contacted promptly and alerted to the status of your purchase. For more information on products and delivery, please contact the store.